Cookie Policy
Last updated: 3rd August 2026
This Cookie Policy explains how NSOffice.AI uses cookies and similar technologies across our marketing website and the NSOffice.AI platform.
1. What Are Cookies and Similar Technologies
Cookies are small files stored in your browser that let a website or application recognize your device across requests.
2. How We Use Them
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Run the site, remember cookie preferences, and (on the platform) keep you securely signed in | No, required for the Service to function |
| Analytics | Understand how our website and platform are used, in aggregate, so we can improve them | Yes |
| Marketing | Understand which organizations and visitors engage with our website, and measure the effectiveness of our marketing, including through Microsoft and Google advertising networks | Yes |
3. Strictly Necessary Cookies
Strictly necessary cookies are required for the site or platform to work. On our marketing website, this includes remembering your cookie preferences. On the NSOffice.AI platform, authentication cookies from SuperTokens keep you signed in.
| Cookie | Purpose | Duration |
|---|---|---|
| nsoffice_cookie_consent | Stores your cookie preference choices on this website | Approximately 180 days |
| sAccessToken | Platform only — authenticates your active session for API requests | Approximately 1 hour, renewed automatically while active |
| sRefreshToken | Platform only — allows your session to refresh without re-entering credentials | Approximately 100 days |
| sFrontToken | Platform only — lets the browser confirm a session exists without exposing the access token itself to page scripts | Tied to session updates |
| st-last-access-token-update | Platform only — lets the browser detect session state across multiple open tabs | Tied to session updates |
4. Analytics Cookies
Analytics technologies load only after you consent to Analytics in the cookie preference banner. On this website, analytics is delivered through Google Tag Manager when Analytics consent is given.
| Provider | Purpose |
|---|---|
| Google Analytics | Understand website traffic and usage patterns |
| Microsoft Clarity | Session recording and heatmaps to understand how visitors use our website |
| PostHog | Product usage analytics |
5. Marketing Cookies
Marketing technologies load only after you consent to Marketing in the cookie preference banner. Some marketing features on this website, such as HubSpot Meetings, stay unavailable until Marketing consent is given.
| Provider | Purpose |
|---|---|
| HubSpot | Attributes form submissions (such as our contact or demo request form) to marketing campaigns |
| Microsoft Advertising (Bing Ads) | Measures advertising performance across Microsoft's network. This uses the same underlying identifier as Microsoft Clarity above. |
| Factors.ai | Identifies which organizations are visiting our website, for sales and marketing purposes |
6. Managing Your Preferences
You can manage non-essential cookies through the cookie preference banner on our website — Accept all, Reject optional, or Manage preferences to choose Analytics and Marketing separately — or through your browser settings. Non-essential cookies are only set after you provide consent.
7. Changes to This Policy
We'll update the date above if this policy changes.
8. Contact
Already made a choice?